®Claimant Portal- Home
- Wait Times
Please be Advised
The following numbers are based on 4 week averages.
Adjudication & Appeals
Adjudication determinations and appeal decisions may take more or less time depending on individual cases.
24
Average days until Adjudication determination
24
Average days until Appeals decision
Phone Assistance
The wait times for phone assistance will depend on the current number of calls.
10
Average wait for call assistance (minutes)
1595
Average number of calls for assistance per week
Click to Chat Assistance
The wait times for chat assistance will depend on the current number of chats.
1
Average wait for chat assistance (minutes)
76
Average number of chats per week
Claims & Certifications
683
Average number of new claims filed per week
7745
Average number of weekly certifications filed per week