Claimant Portal
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- Wait Times
Please note: the following numbers are based on 4-week averages.
To see what your claim’s status is, please check the Claimant Portal.
Claim issues
Issues with your claim, like adjudication determinations and appeal decisions,
may take more or less time depending on individual cases.
10
Average days until adjudication determination
20
Average days until appeals decision
Phone assistance
Your wait time will depend on the current number of calls.
12
Average wait for call assistance (minutes)
1528
Average number of calls for assistance per week
Click-to-chat assistance
Your wait time will depend on the current number of chats
1
Average wait for chat assistance (minutes)
125
Average number of chats per week
Claims and certifications
Your wait time will depend on the current number of active claims each week.
Our busy season is typically November to February.
703
Average number of new claims processed per week
5650
Average number of weekly certifications processed per week